Privacy Policy for SCORMBridge

Effective Date: 15 September 2024

Succeed Technologies (“we”, “us”, or “our”) operates the SCORMBridge platform, a service that allows the delivery of SCORM-compliant content to any Learning Management System (LMS). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you how we handle your personal data when you visit our website, use our platform, and interact with us, and it outlines your privacy rights.

1. Information We Collect

We collect the following types of personal data:

1.1 Information You Provide Directly

Contact Information: When you contact us through the website or submit an enquiry, we collect your name, email address, phone number, and company name.

Account Information: If you sign up for a demo or trial, we collect your login credentials, and any details you provide during registration or account setup.

Billing Information: For payment processing, we may collect billing details such as your name, company name, and payment method information.

1.2 Information We Collect Automatically

Usage Data: We collect data about how you interact with our website and platform, such as pages visited, clicks, and navigation paths.

Device Information: We collect technical information about the device you use to access our website, including your IP address, browser type, and operating system.

Student Name and Student ID: When a user accesses a course through SCORMBridge, the LMS passes the Student Name and Student ID to the platform. We provide the option for the Course Provider to anonymize these fields if required.

2. How We Use Your Information

We use your personal data for the following purposes:

To Provide and Improve Our Services: We use the information you provide to create and manage your account, provide access to our platform, and improve our offerings.

To Communicate with You: If you submit your contact details for a demo or purchasing, we may contact you about new features, provide registration invites for webinars, or update you on other offers. You can opt-out of receiving these updates at any time by following the unsubscribe instructions in our emails.

To Process Payments: We use your billing information to process transactions securely.

To Comply with Legal Obligations: We may use your data to comply with legal or regulatory requirements.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

Contractual Necessity: We process personal data to provide you with our services, including managing accounts and processing transactions.

Legitimate Interests: We process personal data for legitimate business purposes, such as improving our platform, maintaining security, and communicating with you.

Consent: Where necessary, we rely on your consent to process personal data, for example, when you sign up for a demo or trial.

4. Sharing Your Information

We do not sell your personal data. We may share your information with third parties only in the following cases:

Service Providers: We may share your information with trusted third-party vendors who assist us in operating the platform (e.g., payment processors or hosting providers).

Legal Compliance: We may disclose your personal data if required to do so by law or in response to valid legal requests.

Business Transfers: If we undergo a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

5. Data Security

We take appropriate technical and organizational measures to ensure the security of your personal data. This includes encryption, access controls, and regular security audits. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we retain billing information for tax purposes or until you request its deletion.

7. Your Rights

Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you have the following rights:

Access: You have the right to access the personal data we hold about you.

Correction: You have the right to correct any inaccuracies in your personal data.

Deletion: You can request that we delete your personal data, subject to legal obligations.

Objection: You can object to our processing of your personal data based on legitimate interests.

Portability: You can request to receive your personal data in a portable format.

To exercise your rights, please contact us at support@succeedtech.com.

8. Cookies

Our website uses cookies to improve your experience and analyze traffic. Cookies are small data files placed on your device. You can control your cookie preferences through your browser settings. For more information, refer to our Cookie Policy.

9. International Data Transfers

If you are located outside India, please note that your personal data may be transferred to and processed in India. However, based on the Content Creator’s request, data can be hosted in either the EU or US regions. The platform support is provided by Succeed support personnel located in India. Anonymized end customer data will not be accessible even to the support or backend teams, as the data is hashed using BCrypt for security.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting an updated version on this page and revising the “Effective Date.”

11. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us at:

Email: support@succeedtech.com

Address: Succeed Technologies, Bangalore, India